This web site is owned and operated by Card-io who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
Card-io
Office at The Horse and Jockey Stables 81a King Street Southport Merseyside PR8 1LQ United Kingdom
Phone: 07984 947 166
Fax:
Email: sales [at] card-io [dot] com
My VAT Registration Number 844 3605 29


ANGEL POLICY
Card-io reserve copyright on all of our designs. However, our products are designed for card making and other craft hobbies. Card-io allow the resale of hand made items bearing our designs with no restriction on quantity. However all mechanical, electrical or digital replication is forbidden. Any photos of items made bearing Card-io Artwork published on-line must credit Card-io where applicable.

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.

We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped unless specified. If an error in stock control has caused us to take payment for out of stock items, we will contact you for advise on how to proceed or refund any overpayment. If you do not wish to pay online, you may send your card information via phone or by post.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

P & P includes delivery, payment processing and handling.

For deliveries within the UK P&P is FREE for orders over £30. UK orders with value below £30 will incur a delivery charge of £3-50,

Deliveries to other destinations within the EU have a set charge of £8, but is FREE for all orders over the Value of £80.

Deliveries outside the EU are not subject to the Tax at 20% that is included in our published prices. This tax will be removed at checkout for all non-European destinations.

Deliveries to destinations in North America and Canada have a set charge of £10, but is FREE for all orders over the Value of £100.

Deliveries to all other destinations have a set charge of £12, but is FREE for all orders over the Value of £120.

We will normally send your order to you in 3 business days. International orders are generally received in under 8 days. Despatch times may take longer during busy periods or when we are exhibiting at Craft Fairs.

You must inform us within two working days of if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

All published prices include VAT at 20% and is chargeable to orders made from the UK or the European Union. All orders from outside the UK or the European Union are exempt and the 20% VAT will be reduced from your total bill.

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.>

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 07984 947 166 (International +44 07984 947 166) or fax us on or write to us at Office at The Horse and Jockey Stables 81a King Street Southport Merseyside PR8 1LQ United Kingdom

Card-io do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.

Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

Your rights to return goods are protected under the UK Consumer Contracts Regulations.

You are entitled to cancel your order within 14 days and return the goods within a further 14 days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.